There may be times when you need to submit a reconciliation request, for example, if you've made a payment that covers multiple invoices or accounts, and we need clarification on how to allocate the funds. This helps ensure your account information is accurate and up-to-date.
To do this, get in touch with the team via the Access Digital Assistant. Once you're connected with a team member, make sure to provide the following details:
Customer codes: Include all relevant customer identification codes linked to the payment.
Invoice numbers: List the invoice numbers that require reconciliation.
Customer allocation details: Share a breakdown of how the payment should be allocated across accounts or invoices.
📌Note: To ensure accuracy, our accounts team review all reconciliation requests. Once this is complete, you'll receive confirmation within five working days.