There may be times when you need to submit proof of payment and remittance documentation, for example, if you've paid by bank transfer or through a non-standard method, and we need to verify and allocate the funds correctly.
To do this, please send the relevant materials to the team via the Access Digital Assistant and include the following information:
Customer codes: List all applicable customer identification codes linked to the payment.
Invoice numbers: Include all invoice numbers that correspond to the remittance.
📌Note: We review and process all remittance submissions in line with our standard payment verification procedures.