Keeping your registered address up to date is important for accurate account records, proper billing, and timely delivery of services. If your company has moved or updated its location details, you can request an address change to ensure your account reflects the correct information.
To request an update, get in touch with the team via the Access Digital Assistant.
Required information
For us to process your request, please include the following details:
Customer codes: All applicable customer identification codes linked to your account.
Customer name: The full registered name on your account for verification.
New address: Complete new address details, including:
Street address or building name/number.
City or town.
State/province or county.
Postal code or ZIP code.
Country (if different from current registration).
Email address confirmation: A valid email address for correspondence.
Processing timeline
Once you submit your request, our account management team will:
Review and validate the information you've provided
Update your address across all relevant systems
Send confirmation once the changes are complete
Ensure all future correspondence reflects your updated address
📌 Note: We typically process address change requests within three to five business days. More complex updates may take longer depending on the services affected.
Need help?
If you have questions about the process or experience technical issues with the form, please contact our support team via the Access Digital Assistant.