Keeping your company information up to date, such as your registered name and company number, is essential for accurate account records, smooth service delivery, and compliance with invoicing and legal documentation.
If your company has undergone a name change or updated its registration details, to request an update, get in touch with the team via the Access Digital Assistant.
Required information
For us to process your request, please include the following details:
Current company name: As registered on your account.
New company name: The updated name to be applied.
New company registration number: If applicable.
Account reference: Your customer account number or reference code.
Supporting documentation: Legal proof of the name change, such as Companies House confirmation.
Contact information: Updated contact details for verification.
Email address confirmation: A valid email address for correspondence.
Processing timeline
Once you submit your request, our account management team will:
Review and validate the information you've provided.
Update your company details across all relevant systems.
Send confirmation once the changes are complete.
Ensure all future correspondence reflects your updated company name.
📌 Note: Please allow time for the changes to be reflected across all systems. Your account number and service agreements will remain unchanged.
Need help?
If you have questions about the process or experience technical issues with the form, please contact our support team via the Access Digital Assistant.