Keeping your contact details up to date, especially email addresses used for invoices, statements, and account communications, is essential for accurate correspondence, timely notifications, and uninterrupted service delivery.
If your organisation has updated its contact information, to request an update, get in touch with the team via the Access Digital Assistant.
Required information
For us to process your request, please include the following details:
Customer codes: All applicable customer identification codes linked to your account.
Customer name: The full registered name on your account for verification.
New email addresses: Complete and accurate email addresses for correspondence.
Scope for each email address: Specify the purpose of each email, such as:
Invoice delivery
Statement distribution
General account correspondence
Payment notifications
Primary contact: Indicate which email should be used for urgent communications.
Effective date: When the change should take effect.
Contact person: Name and phone number of the person submitting the request.
Distribution preferences: Any preferences for timing or format of document delivery.
Processing timeline
Once you submit your request, our account management team will:
Review and validate the information you've provided.
Update your contact details across all relevant systems.
Configure email routing for invoices, statements, and notifications.
Test email delivery to ensure functionality.
Apply any specified preferences for communication.
📌Note: We typically process contact detail changes within two business days. We'll apply updates affecting invoice delivery before the next billing cycle.
Important considerations
Ensure you actively and regularly review new email addresses.
Configure spam filters to allow emails from our domain.
You can designate multiple recipients for different types of communications.
Consider providing backup contacts for critical notifications.
Need help?
If you have questions about the process or experience issues submitting your request, please contact our support team via the Access Digital Assistant.