Need to update the email address that receives your invoices, or your business address on file? Here's how.
When to use this
Get in touch with us if you need to:
Change the email address that receives your invoices and statements.
Update your business address (for example, if you're moving offices).
Correct an invoice that was issued with the wrong company address.
How to get started
Click the message bubble in the bottom-right corner of the MyAccess Portal.
Select Ask a Question.
Choose the option that best matches your query — for example, My Invoice / Billing.
Follow the prompts and share the details requested.
Type your question into the chat window, just as you'd ask a person.
Example questions you might ask:
"I need to change the email address for invoices and statements."
"We're moving offices and need our company address updated."
"We received an invoice addressed to the wrong company address — can this be corrected?"
What we'll need from you
To make sure we update the right account securely, please have the following ready:
If you're updating... | We'll need... |
Your invoice email address | Your Customer Reference Number (CRN) + the new email address for invoices/statements |
Your business address | Your Customer Reference Number (CRN) + your full new business address |
Your Customer Reference Number (CRN) helps us verify it's really your account before making any changes — you can usually find this on the top of your invoice from Access.
What happens next
We'll verify your account using the customer reference number you provide.
We'll update the details on our end.
If the change affects an existing invoice (for example, it had the wrong company address), we'll issue you a corrected invoice.
We'll send you a copy of the updated invoice and ask you to double-check everything is correct — including the email address, business address and company/billing name.
Once you confirm everything looks right, we'll mark your request as complete.
Quick summary
Situation | What to do |
I need to change my invoice email | Contact our Customer Experience Team via MyAccess Portal (My Invoice/Billing) with your Customer Reference Number (CRN) and new email address for invoices/statements |
I need to update our business address | Contact our Customer Experience Team via MyAccess Portal (My Invoice/Billing) with your Customer Reference Number (CRN) and new business address |
An invoice has the wrong company address | Let us know — we'll issue a corrected invoice for your review |
We'll always send you the updated invoice to check before closing your request, so nothing changes without your confirmation.