⚠️Important: This article is intended for customers in the Asia-Pacific (APAC) region and may not apply to users in other geographies.
What are the timelines for payment posting and invoice debits?
Understanding when payments and invoices are processed is crucial for managing your account effectively. Below, we provide general guidelines on payment posting timelines and invoice debit schedules.
Payment posting timelines
Payments made to your account may not appear immediately. Typically:
Payment Link / Credit Card
Payments made on the same day may take up to one business day to reflect on your account.
If you make a payment today, it is likely to post on the next working day.
EFT Payment
Payments will take 2-3 working days to reflect on your account, depending on bank processing times.
This timeline ensures that payments are processed securely and accurately. If you do not see your payment reflected after 2-3 business day, consider reaching out to support for further assistance.
Invoice Debit schedules
Invoices are generally debited from your nominated bank account on a regular monthly schedule. For example:
Invoices may be deducted on a specific date each month, such as the 15th.
This consistent schedule helps you plan your finances and ensures timely payment of your invoices. If you have questions about your specific debit date, please check your account settings or contact support. By understanding these timelines, you can better manage your account and avoid any surprises related to payment or invoice processing.