⚠️Important: This article is intended for customers in the Asia-Pacific (APAC) region and may not apply to users in other geographies.
How can overpayments on an account be handled?
Overpayments on an account can be managed in two primary ways, depending on your preference and needs. Below are the available options:
Overpayment Refunds
If you would like an overpayment to be refunded, please contact our Finance Team through Home | Account Support and submit a finance request.
The relevant team will investigate the account and verify the overpayment. Once the overpayment has been confirmed, the team will contact you to obtain additional information required to process the refund. Updates on the refund status will be sent to the email address associated with your account, ensuring that you are kept informed throughout the process.
📌Note: Any refund is subject to management approval and refunds are only applicable if the account has an excess credit balance.
Applying overpayments to future invoices
Alternatively, you can choose to leave the overpayment on your account. The overpaid amount will automatically be applied as a credit to offset future invoices. This means that the available credit will be used against upcoming charges until it is fully utilized. This option is convenient if you anticipate future billing and prefer to simplify payment processes.
By understanding these options, you can decide the best way to handle overpayments on your account based on your specific circumstances.