To maintain platform security and manage resources effectively, we deactivate Customer Success Portal accounts that haven't been accessed for 180 days or more.
What happens to inactive accounts
If your account has been inactive for 180 days, you'll receive a notification giving you until 30 November 2025 to log in and keep your account active. After this period, inactive accounts are automatically deactivated.
📌 Note: If you miss the deadline, you can re-register for an account anytime, but it may not contain your historic data from your deactivated account.
Keep your account active
To prevent your account from being deactivated, simply log in to the Customer Success Portal before 30 November 2025.
Once you've logged in, your account will remain active as long as you continue to access the portal regularly.
Forgotten your password
If you've forgotten your password, you can easily reset your password here>
Access is no longer required
If you're not using the Customer Success Portal, there's nothing you need to do. Your account will be automatically deactivated after 30 November 2025.
You're welcome to re-register for access in the future if you need to use the portal again.
Logged in recently
If you've logged in recently but still received the account deactivation email, this could be because you have multiple accounts. The email only applies to the account linked to the email address that received the email.