MyAccess Portal Overview
The MyAccess Portal provides a unified, intuitive digital experience for managing your products, services, and support interactions. Designed with simplicity and efficiency in mind, it brings together everything you need in one place – from personalised dashboards to case management, billing, subscriptions, and access to knowledge resources.
Whether you’re an existing user returning to the platform or a new user registering for the first time, this guide will walk you through the key features and how to get started.
Key Features & Capabilities
1. Intuitive Navigation
The MyAccess Portal has been built to help you find what you need quickly. A clear, well-structured menu and logical content layout ensure you can access tools and information without unnecessary complexity.
2. Personalised Dashboards
Your homepage dashboard is tailored to your role and preferences, giving you a real‑time view of:
Open support cases
Account notifications
Service health updates
Quick links to knowledge and help content
This ensures you always have the most relevant information at your fingertips.
3. Knowledge and Product Information
Easily access a comprehensive library of:
Product guides
How‑to articles
Troubleshooting information
Release notes
Search functionality and categorised content help you quickly locate the information you need.
4. Bills and Payments
The portal enables you to view and manage:
Invoices and payments
Billing history
This provides full transparency and control over your service usage and associated costs.
5. Case Management
You can raise, track, and manage support interactions in one central location. Key capabilities include:
Submitting new support requests
Monitoring case status and updates
Viewing historical cases
Interacting with support teams securely
How Existing Users Can Log In
If you already have access to the MyAccess Portal, simply sign in using your registered email address and password.
Go to the MyAccess Portal login page and select I’m a customer: https://accessgroup.my.site.com/Support/s/login
Enter your existing credentials.
If you have forgotten your password, select ‘Forgotten Password’ and follow the on‑screen instructions to reset it.
Once logged in, you will be taken to your personalised dashboard.
How New Users Can Register
If you do not yet have access, registration is quick and straightforward.
Visit the MyAccess Portal and select I've not logged in before: https://accessgroup.my.site.com/Support/s/login
Complete the registration form with the required details.
Verify your email address when prompted.
Once your account is set up, you’ll receive an email to confirm.