Welcome to the Bills & Payments Support Help Centre. Whether you need a quick answer to an everyday invoicing question or help with something more complex, this is your trusted source for reliable guidance, whenever you need it.
Meet the Access Digital Assistant
Our intelligent Access Digital Assistant is available 24/7 to help you find answers quickly. It understands natural language, so you can ask questions just as you would a person, and it provides clear, tailored responses.
Use the Access Digital Assistant
Getting started
Simply click the message bubble 
in the bottom-right, then type your question in the chat box. There’s no need for special keywords or technical terms.
What you can ask
The Access Digital Assistant can support you with a wide range of topics, including:
Obtaining invoices and account statements.
Making remittances.
Understanding the account reconciliation process.
Setting up a direct debit.
Managing purchase orders and invoices.
Requesting company name changes.
Updating addresses or contact details.
Sample questions
Here are a few examples of what you might ask:
💬 How do I set up a direct debit?
💬 How can I get a copy of my invoice?
💬 Can you explain the remittance process?
💬 What is the process for setting up a direct debit?
💬 How do I update my address or contact details?
Getting the best results
For the most accurate answers:
Be specific about what you need.
Include details such as account type or feature.
Rephrase or ask for more detail if the first answer doesn’t fully resolve your query.
Follow up with additional questions if needed.
Need additional support?
While the Access Digital Assistant can answer most questions, there may be times when you need to speak with a member of the team. If so, it can:
Connect you with an agent during business hours.
Provide contact information for departments.
Schedule a call back from an agent.
Direct you to forms or applications.
Privacy and security
Your privacy and security are our top priorities. Conversations with the Access Digital Assistant are encrypted, and personal information is handled in line with the same strict security protocols as all our other services.
We’re here to help
No question is too simple or too complex. Whether you’re a new customer or a long-standing one, we’re committed to providing clear, reliable information that helps you make informed decisions.
Start by asking the Access Digital Assistant a question, or browse our Help Centre.