Quick checklist
What you need | Where to go |
A copy of your contract | My Account |
A subscription uplift / upgrade | Your Account Manager (or My Account if you don't know who that is) |
A reduction in your software subscription | My Contract / Renewal |
A full cancellation (with notice) | My Contract / Renewal |
Requesting a copy of your contract
Select My Account. You'll be redirected to our team, and we'll assist you directly in retrieving a copy of your contract.
Requesting an uplift or subscription upgrade
Upgrades and uplifts are handled by your dedicated Account Manager, rather than our team directly.
If you know who your Account Manager is: please reach out to them directly to proceed.
If you're not sure who your Account Manager is: select My Account and we'll help you find out.
Either way, please have your Customer Reference Number (CRN) ready beforehand. We use this to accurately locate your account and confirm the right Account Manager for you.
Reducing or cancelling your services
This covers two situations:
A partial reduction to your software subscription (not a full cancellation).
A full cancellation, where you'd like to give notice.
For either of these, select My Contract / Renewal. You'll be directed to the appropriate team who will assist you with the request.
Still need help after reading this? Select Talk to a person and one of our agents will assist you directly.